Good questions. Clear answers.

The software plan does not include a screen. You can use a compatible screen you already own or connect a supported media player. See Products for recommended screens, players, and accessories.

Yes. Set the design dimensions in your screen settings. Match the aspect ratio of the display to avoid unwanted scaling or blank space.

Yes. Choose portrait or landscape in the screen settings. Check that the display and player support your intended orientation.

Yes, if it can run a compatible Interactive Menus player. See the app downloads before choosing a device.

Check the app downloads for your platform. On TVs and streaming devices, check the exact model in its app store before purchasing.

Use the YouTube widget with videos or streams that allow embedding. Playback requires internet and can vary by player and YouTube restrictions. Test the actual video or stream on the intended screen before relying on it.

Storage depends on your plan. Shared Media Library collections also have limits on file size and the number of items per collection.

Review your plan or contact us to discuss storage options.

After assigning the paid plan to the location, republish each affected design so its assigned screens can download the updated publication. Supported players can also refresh the plan while online without republishing. If Free plan ads still appear, confirm the plan assignment and that the player is online.

Requirements vary by player. Check the app download page or the device app store for compatibility, and leave enough free space for downloaded photos and videos.

Yes. Use the form on this page or contact us.

Yes. Select a slide and open Slide name & schedule. Set a date range, days of the week, or a time window. For example, show breakfast on weekdays from 7:00 to 11:00 and schedule lunch separately. Save and publish to send the schedule to your screens.

The display duration controls how long a slide stays on screen. Transitions control how slides change and are configured for the design. Slideshow widgets have their own timing and transitions for the media inside them.

Use slideshows for promotions, announcements for notices, weather and news for live information, or the Customer Queue widget to show who is being served and who is waiting. See all widgets for plan availability.

Yes. Upload photos or videos to a shared Media Library collection and select that collection in each Slideshow widget. Edits stay in draft until you publish. Use Publish collection to update published designs using that collection together.

Yes. In Publish, use Add Screen and enter the activation code for each device. Once assigned, those devices can receive updates to the same design when you publish again. Check your plan for screen availability.

Save keeps your changes in Design Studio. Publish makes the saved design available to assigned screens. A device that is offline can download the update when it reconnects.

Compatible players can continue playing media they have downloaded. Internet is needed for activation, updates, and live content such as queues, weather, news, and YouTube.

Customers check in on a tablet or scan a QR code. They can choose a staff member or the first available. Staff use a paired device to call customers, and the display widget shows the queue for that location. Set it up in Queue Manager.

Open the Dashboard under My Account. It shows each device’s last contact and whether the design is published. An offline device may still be playing downloaded content.